Introduction

Office:
Shape Regine Norway AS
Kirkegata 2A
3770 Kragerø
Org no 933 141 136
e-mail. post@shaperegime.no

Our warehouse:
Shape Regine Norway AS
Rådyrveien 2
3799 Helle
e-mail. post@shaperegime.no

This purchase is governed by the below standard sales conditions for consumer purchases of goods over the Internet. Consumer purchases over the Internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Cancellation Act and the E-commerce Act, and these laws give the consumer inalienable rights. The laws are available at www.lovdata.no. The terms of this agreement are not to be understood as any limitation of the statutory rights, but set out the parties' most important rights and obligations for the trade.

The terms and conditions of sale have been prepared and recommended by the Norwegian Consumer Protection Authority. For a better understanding of these sales conditions, see the Norwegian Consumer Protection Authority's guide here.

Generally

The sales conditions are approved when an account is created and apply to the sale of goods and services on Bad.no to consumers. In order to make purchases on Bad.no, you must accept the terms of this agreement, and follow them in their entirety.

The buyer has the right to inspect and correct/delete their own information. You can find more information about Privacy here.

If you are under 18, you can only shop if you have your own bank card (debit card) that can be used for that. You cannot use the other payment methods described in point 5 of the agreement.

Bad.no only delivers to mainland Norway and charges for goods including VAT.

When using the right of withdrawal, return costs are paid by the consumer. See clause 8 of the agreement.

Here you will find a form for information on the right of withdrawal (Q-0321B) and cancellation form (Q-0319B) .

Regulations on electrical equipment § 21 obliges Bad.no as a provider of electrical equipment to disclose that installation equipment intended to be part of a fixed electrical installation can only be installed by a registered installation company. See clause 12 of the agreement. EE waste is described in clause 13 and more information here .

According to The Transparency Act Bad.no consciously works to promote respect for human rights and working conditions in its own business, supply chain and business relationships.

All goods supplied by Bad.no are adapted and approved for use in Norway.

1. The Agreement

The agreement consists of these terms and conditions of sale, information provided in the ordering solution and any separately agreed terms. In the event of any conflict between the information, what is separately agreed between the parties takes precedence, as long as it does not conflict with mandatory legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.

2. The parties

The buyer is the consumer who makes the order, and is referred to in the following as the buyer/buyer.

3. Price

The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.

The seller reserves the right that typographical or printing errors of a significant size in the online store, marketing or the like may lead to Bad.no being able to unilaterally delete, reject or revoke orders. However, such errors must be corrected within a reasonable time after the error is discovered.

4. Conclusion of agreement

The agreement is binding for both parties when the buyer has sent his order to the seller.

The agreement is nevertheless not binding if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.

The buyer has the right to withdraw from the purchase in accordance with the Act on the right of withdrawal, see clause 8 of the agreement.

The seller reserves the right to cancel an order or parts of it, if there are discrepancies in stock, advertised quantity restrictions have been reached, the item is sold out or if the item has been discontinued from the product range. In such a situation, the buyer will receive a notification about the situation at the e-mail address provided when ordering.

5. The payment

The seller can demand payment for the item from the time it is sent from the seller to the buyer.

If the buyer uses Vipps, a credit card or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.

Uncollected, non-prepaid goods will be charged a fee of NOK 250 + return shipping of the current order, to cover the seller's expenses. In the event of non-payment, the claim will, after prior notice, be sent to debt collection. Otherwise, see point 11 of the agreement.

When paying by invoice, an invoice is issued to the buyer when the goods are dispatched. The payment deadline appears on the invoice and is a minimum of 14 days from receipt.

In order to be able to offer you Klarna's payment methods, we can send your personal data in the form of contact and order details to Klarna at checkout, so that Klarna can assess whether you qualify for their payment methods and to tailor these payment methods for you. Your personal data that is transferred is processed in accordance with Klarna's own privacy statement .

The buyer can choose to postpone the payment for a postponement fee or split the payment into fixed monthly amounts. This is called Riverty and requires an approved credit rating. Riverty financing is offered in collaboration with Arvato Financial Solutions. You can find additional information about AfterPay here .

Buyers under the age of 18 cannot pay with a subsequent invoice or Riverty.

6. Delivery

Delivery has taken place when the buyer, or his representative, has taken over the item.

If no delivery time is stated in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer unless otherwise separately agreed between the parties.

All general delivery times stated on Bad.no must be considered indicative. When delivery time is given in number of days, it means weekdays, and the charterer's time is always added. The seller reserves the right to change the stated general delivery time without further notice.

If delivery of the products is delayed, the seller will provide the buyer with information as soon as the seller is aware of it, together with information about and possibly when delivery can take place, or whether the products are sold out.

In the event of delayed delivery, the buyer has the right to cancel the purchase. If the purchase is canceled due to delayed delivery, the seller will refund the purchase price within 14 days. The refund of the purchase price is made using the same means of payment that the buyer used when ordering.

For more information on delay and non-delivery, see clause 9 of the agreement.

7. Risk for the goods

The risk for the goods passes to the buyer when he, or his representative, has had the goods delivered in accordance with point 6.

8. Right of withdrawal

Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the goods in accordance with the Right of Cancellation Act.

The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.

The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).

Recommended contact:

Return: The buyer covers the return costs themselves and, unless otherwise agreed, the item must always be returned to SHAPE REGIME NO

The cancellation period starts to run:

• When purchasing individual items, the cancellation period will run from the day after the item(s) have been received.
• If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
• If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.

The withdrawal period is extended to 12 months after the end of the original period if the seller does not inform the seller before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of a lack of information on terms, deadlines and procedures for exercising the right of withdrawal. If the trader makes sure to provide the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.

Standardized cancellation form: Here you will find form for information on right of withdrawal (Q-0321B) and cancellation form (Q-0319B) .

When exercising the right of withdrawal, the item must be returned to the seller in approximately the same quantity and condition as you received it, without undue delay and no later than 14 days from the notification of exercise of the right of withdrawal being given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.

The buyer can try or test the goods in a proper way to determine the nature, properties and function of the goods, without the right of withdrawal being lost. If the examination or testing of the goods goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.

The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.

9. Delay and non-delivery - the buyer's rights and deadline for reporting claims

If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules of the Consumer Purchase Act, chapter 5, depending on the circumstances, withhold the purchase price, demand fulfillment, terminate the agreement and /or demand compensation from the seller.

In the case of claims for default powers, notification should be in writing (e.g. e-mail) for reasons of evidence.

Recommended contact: contact form on the website, or webshop@shaperegime.no.

Fulfillment: The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.

The buyer loses his right to demand fulfillment if he or she waits an unreasonably long time to make the claim.

Elevation: If the seller does not deliver the goods at the time of delivery, the buyer must call on the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase.

However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.

If the item is delivered after the additional deadline set by the consumer or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

If the purchase is canceled due to delayed delivery, the seller will refund the purchase price within 14 days. The refund of the purchase price is made using the same means of payment that the buyer used when ordering.

Replacement: The buyer can claim compensation for a slight loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control which could not reasonably have been taken into account at the time of the agreement, avoided or overcome the consequences of.

10. Defects in the goods - the buyer's rights and deadline for complaints

If there is a defect in the goods, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered that he or she wants to claim the defect. The buyer has always complained in good time if it happens within 2 months of the defect being discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.

If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules of the Consumer Purchase Act, chapter 6, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the contract terminated and/or demand compensation from the seller.

Complaints to the seller should be made in writing.

Recommended contact: contact form on the website, or webshop@shaperegime.no.

Correction or redelivery: The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.

Price reduction: The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.

Elevation: If the item has not been corrected or re-delivered, the buyer can also cancel the purchase if the defect is not insignificant.

In the event of cancellation of the purchase for the above reasons, the seller will refund the purchase price within 14 days, or within 14 days after the seller has received an uncorrected product with a non-insignificant defect. The refund of the purchase price is made using the same means of payment that the buyer used when ordering.

11. The seller's rights in the event of the buyer's default

If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or conditions on the seller's side, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand the agreement be canceled as well as claim compensation from the buyer. The seller will also be able, depending on the circumstances, to demand interest for late payment, debt collection fees and a reasonable fee for uncollected goods.

Fulfillment: The seller can maintain the purchase and demand that the buyer pays the purchase price. If the goods have not been delivered, the seller loses his right if he waits an unreasonably long time to make the claim.

Elevation: The seller can terminate the agreement if there is a significant payment default or other significant default on the part of the buyer. The seller cannot withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.

Interest in case of late payment/collection fee: If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price in accordance with the Late Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to debt collection. The buyer can then be held liable for fees according to the Debt Collection Act.

Fee for uncollected, non-prepaid goods: If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee. The fee shall at most cover the seller's actual expenditure for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.

The fee is NOK 250 + return shipping of the current order, to cover the seller's expenses.

14. Warranty

A warranty given by the seller or the manufacturer gives the buyer rights to those the buyer already has under non-derogable legislation. A guarantee thus implies no restrictions on the buyer's right to complaint and claim in the event of delay or deficiency according to points 9 and 10.

15. Personal data

The controller for collected personal data is the seller. Unless the buyer agrees otherwise, the seller, in line with the Personal Data Act, can only obtain and store the information that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.

The buyer has the right to inspect and correct/delete their own information. You can find more information about privacy here.

16. Conflict resolution

Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Norwegian Consumer Protection Authority for mediation. Bad.no follows Norwegian law and belongs to the ordinary dispute resolution bodies and courts, with the Bergen district court as the venue for any proceedings before the district court. The Norwegian Consumer Protection Authority is available on telephone 23 400 600 or www.forbukertilsynet.no .

By being Safe e-Handel certified, Bad.no undertakes to follow the decisions of the Norwegian Consumer Protection Authority in the event of a dispute.

The European Commission's complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: https://ec.europa.eu/odr

Last updated:

Forbrukertilsynet Version 3.0 published 1 October 2015, updated 10 August 2023.
Bad.no Version 3.0 updated November 2022: EE waste and sale of electrical equipment.
Annual inspection OK January 2023.